1. Payment Methods
↘ When placing an order, you can choose from four payment methods: Cash on Delivery / Bank Transfer / Credit Card / LINE PAY / APPLE PAY
↘ Due to the large size of the product, which exceeds the shipping limits for convenience stores, only home delivery service is available. Cash on delivery is not an option. Please choose another payment method when placing your order. Thank you for your support.
2. Shipping & Delivery Methods
↘ Delivery methods available: Home Delivery / Convenience Store Pickup
↘ Home Delivery: After shipment, please expect the delivery driver to arrive in approximately 1-2 days. A shipping notification SMS will be sent on the day of shipment. Please pay attention to your phone's SMS notification. If you are unable to receive the delivery, you can coordinate a time with the delivery driver.
↘ Convenience Store Pickup: After shipment, your order will arrive at your "designated" FamilyMart convenience store in approximately 3-4 days. SMS notifications will be sent upon shipment and upon arrival at the convenience store. Please pay attention to your phone's SMS notification.
↘ Shipping Time: Monday to Friday (excluding national holidays and public holidays). If there are special circumstances causing a temporary suspension of shipping, an announcement will be made on this website.
↘ Shipping Method: For in-stock items, orders will be shipped out sequentially within approximately 7 business days after placing the order. A "shipping notification SMS" will be sent after shipment!
↘ If there are pre-order items in the same order, all items will be shipped together once the pre-order items have arrived. If you wish to receive in-stock items first, it is recommended to place separate orders! We apologize for any inconvenience.
↘ Friendly Reminder: To protect your rights, please do not refuse or fail to pick up goods without reason, to avoid being blacklisted by YOURKIND, logistics providers, or convenience stores.
3. Customer Service Contact Information/Hours
↘ Customer Service Hours: Messages will be replied to as soon as possible after being seen. If there is no immediate reply, please wait patiently.
↘ Line@ search: @xiejiao
↘ FB search: 鞋教 台中店 (Xiejiao Taichung Store)
↘ Customer service representatives will reply to messages in order. If there is a large volume of messages the day after a holiday, please be patient; we will reply as soon as possible!
4. Seven-Day Appreciation Period & Return/Exchange Policy
↘ Consumers who purchase from the official website can enjoy a seven-day appreciation period (not a trial period) in accordance with the "Consumer Protection Act, Article 19."
↘ Purchases made on the official website cannot be returned or exchanged at general physical stores, counters, or other channels.
↘ When unboxing parcel items, please record a video or take photos throughout the process to facilitate proof in case of product defects, damage during transport, or discrepancies with the ordered content, thereby ensuring the rights of both parties.
↘ Please private message us within the seven-day appreciation period [providing your phone number, name, order number, and photos or video]. After confirming the product condition, we will provide further assistance, and we will bear the shipping costs for the return. *Please note that requests made beyond this period cannot be processed.
↘ If you need to return/exchange, please do so within the seven-day appreciation period [starting from the day after you receive the product until the seventh day]. The product must remain unopened/unused and unwashed.
↘ Refund Process
1. Private message us with: Name, phone number, order number, product photos/video. We must first "confirm the current condition of the product" with you.
2. After confirming the product condition, we will assist you with the subsequent return/exchange procedures.
↘ Refunds will be processed uniformly on Tuesdays after receiving the product (if it's a national holiday, it will be postponed to the following week). No further notice will be given after the refund is processed!
↘ If you apply for a partial return/refund, and the order amount after the return no longer meets the criteria for the original promotional offer, you will no longer be eligible for the original promotional offer, e.g., free shipping for orders over a certain amount, free gifts for orders over a certain amount, special bundles, etc.
5. Invoice
↘ SONKO will issue a "paper invoice" for every order, which will be sent along with the product. Please keep it safe to protect your rights.
↘ If you need to issue a "Unified Business Number / Company Title", please fill it in the order remarks. We will issue a paper invoice and send it with the product.
